Customer Service Desk Technician (Colocation) Salary
This is the Data Center Headhunters salary guide.
BLS does not measure Customer Service Desk Technician (Colocation) as its own occupation, so this page uses Customer Service Representatives (SOC 43-4051, closest proxy). The median annual wage in the United States was $44,770 (BLS, May 2025), and the middle half earned $36,870 to $51,780.
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Closest proxy
Customer Service Representatives is the closest occupational proxy based on the work described, not a separate data center wage series. BLS does not distinguish this title, experience level, shift, credentials or data center employers. Confirm the actual duties before using this comparison.
National pay range
| Point | Annual wage | Meaning |
|---|---|---|
| 10th percentile | $31,750 | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $36,870 | 25% earned less than this. |
| Median | $44,770 | Half earned less, half earned more. |
| 75th percentile | $51,780 | 75% earned less than this. |
| 90th percentile | $63,590 | 90% earned less than this. |
| Mean | $46,590 | Average wage. |
| Point | Hourly wage | Meaning |
|---|---|---|
| 10th percentile | $15.27 | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $17.72 | 25% earned less than this. |
| Median | $21.53 | Half earned less, half earned more. |
| 75th percentile | $24.89 | 75% earned less than this. |
| 90th percentile | $30.57 | 90% earned less than this. |
| Mean | $22.4 | Average wage. |
What BLS wages include: base pay plus any guaranteed or production-based incentive pay. What they leave out: overtime, discretionary bonus, benefits, per diem and relocation.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. SOC 43-4051 Customer Service Representatives, United States. View this release at BLS.
Pay relative to all occupations
| Measure | Value |
|---|---|
| This occupation, median | $44,770 |
| All occupations (SOC 00-0000), median | $50,980 |
| Relative wage | 0.88 times |
A ratio of 1.00 means the same median as all workers in the area. It is arithmetic on two BLS medians, not a BLS statistic.
Pay in industries that hire this occupation
| Industry (BLS name) | NAICS | Employment | Share of occupation | Median | P25 to P75 |
|---|---|---|---|---|---|
| Computer Systems Design and Related Services | 541500 | 51,130 | 2.0% | $46,770 | $38,340 to $59,860 |
| Professional and Commercial Equipment and Supplies Merchant Wholesalers | 423400 | 30,440 | 1.2% | $47,580 | $40,340 to $58,140 |
| Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services | 518200 | 25,960 | 1.0% | $44,440 | $36,240 to $59,590 |
| Building Equipment Contractors | 238200 | 21,580 | 0.8% | $46,560 | $39,640 to $55,600 |
| Electric Power Generation, Transmission and Distribution | 221100 | 18,580 | 0.7% | $58,920 | $48,080 to $70,950 |
| Plumbing, Heating, and Air-Conditioning Contractors | 238220 | 16,240 | 0.6% | $46,210 | $39,810 to $54,050 |
| Architectural, Engineering, and Related Services | 541300 | 4,710 | 0.2% | $53,710 | $44,680 to $62,620 |
| Electrical Contractors and Other Wiring Installation Contractors | 238210 | 4,280 | 0.2% | $47,750 | $38,840 to $59,820 |
| Engineering Services | 541330 | 2,170 | 0.1% | $61,240 | $52,670 to $71,830 |
| Other Electrical Equipment and Component Manufacturing | 335900 | 2,120 | 0.1% | $57,490 | $48,080 to $67,970 |
| Facilities Support Services | 561200 | 2,010 | 0.1% | $44,020 | $39,070 to $48,930 |
| Testing Laboratories and Services | 541380 | 1,910 | 0.1% | $47,530 | $41,370 to $56,960 |
| Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance | 811300 | 1,480 | 0.1% | $54,930 | $46,210 to $62,990 |
| Computer and Peripheral Equipment Manufacturing | 334100 | 960 | 0.0% | $49,580 | $39,300 to $61,150 |
| Utility System Construction | 237100 | 790 | 0.0% | $47,570 | $41,480 to $57,000 |
| Power and Communication Line and Related Structures Construction | 237130 | 570 | 0.0% | $48,740 | $44,640 to $57,030 |
| Nonresidential Building Construction | 236200 | 550 | 0.0% | $54,900 | $31,300 to $69,110 |
These national industry rows cover privately owned establishments. Industry names are exact BLS NAICS titles. Industries overlap, so shares do not sum to 100%. An industry row does not mean the employer runs data centers.
Pay in target metros
| Metro area | Median | P25 to P75 | Employment | Location quotient |
|---|---|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | $38,270 to $58,160 | 36,750 | 0.7 |
| Dallas-Fort Worth-Arlington, TX | $44,990 | $36,660 to $51,470 | 96,930 | 1.43 |
| Phoenix-Mesa-Chandler, AZ | $46,410 | $38,550 to $52,600 | 68,930 | 1.74 |
| Atlanta-Sandy Springs-Roswell, GA | $42,710 | $35,710 to $49,620 | 59,990 | 1.24 |
| Columbus, OH | $46,350 | $38,200 to $52,000 | 18,550 | 1.01 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | $38,260 to $58,950 | 75,240 | 1 |
| San Jose-Sunnyvale-Santa Clara, CA | $60,480 | $48,180 to $74,670 | 8,860 | 0.47 |
| Portland-Vancouver-Hillsboro, OR-WA | $48,650 | $43,400 to $58,160 | 12,720 | 0.63 |
Location quotient measures job concentration, not pay. A value above 1 means the occupation makes up a larger share of local jobs than it does nationally. It says nothing about wages.
Highest and lowest paying metros
Ranked by published median annual wage among 392 metro areas with an exact median.
| Rank | Metro area | Median | Employment | Location quotient |
|---|---|---|---|---|
| 1 | San Jose-Sunnyvale-Santa Clara, CA | $60,480 | 8,860 | 0.47 |
| 2 | San Francisco-Oakland-Fremont, CA | $57,830 | 19,930 | 0.5 |
| 3 | Seattle-Tacoma-Bellevue, WA | $53,550 | 25,840 | 0.74 |
| 4 | Napa, CA | $53,360 | 640 | 0.49 |
| 5 | Santa Rosa-Petaluma, CA | $51,810 | 1,750 | 0.51 |
| 6 | Vallejo, CA | $51,210 | 1,130 | 0.47 |
| 7 | Burlington-South Burlington, VT | $50,160 | 1,250 | 0.62 |
| 8 | Stockton-Lodi, CA | $49,990 | 2,650 | 0.55 |
| 9 | Bridgeport-Stamford-Danbury, CT | $49,970 | 5,660 | 0.84 |
| 10 | Sacramento-Roseville-Folsom, CA | $49,940 | 11,510 | 0.64 |
| Rank | Metro area | Median | Employment | Location quotient |
|---|---|---|---|---|
| 383 | Sebring, FL | $34,330 | 510 | 1.09 |
| 384 | Hot Springs, AR | $34,150 | 470 | 0.73 |
| 385 | Jacksonville, NC | $33,980 | 1,130 | 1.29 |
| 386 | Albany, GA | $33,190 | 1,480 | 1.52 |
| 387 | Aguadilla, PR | $27,800 | 980 | 1.21 |
| 388 | Arecibo, PR | $27,030 | 750 | 1.29 |
| 389 | Mayaguez, PR | $26,920 | 1,060 | 1.22 |
| 390 | Ponce, PR | $26,810 | 900 | 0.85 |
| 391 | San Juan-Bayamon-Caguas, PR | $26,520 | 15,940 | 1.38 |
| 392 | Guayama, PR | $25,520 | 140 | 0.69 |
Location quotient measures job concentration, not pay. A value above 1 means the occupation makes up a larger share of local jobs than it does nationally. It says nothing about wages.
Where pay is highest relative to local wages
This compares the occupation's median with the all-occupations median in the same metro and on the same annual basis. It does not adjust for living costs. Only exact published medians are ranked. A top-coded lower bound cannot establish an exact rank.
| Metro | Occupation median | All-occupations median | Ratio | Employment | Location quotient |
|---|---|---|---|---|---|
| Mayaguez, PR | $26,920 | $25,270 | 1.07 times | 1,060 | 1.22 |
| Brownsville-Harlingen, TX | $38,350 | $36,490 | 1.05 times | 4,880 | 1.86 |
| Aguadilla, PR | $27,800 | $26,480 | 1.05 times | 980 | 1.21 |
| Arecibo, PR | $27,030 | $26,120 | 1.03 times | 750 | 1.29 |
| El Centro, CA | $46,240 | $45,140 | 1.02 times | 360 | 0.33 |
| Stockton-Lodi, CA | $49,990 | $48,990 | 1.02 times | 2,650 | 0.55 |
| Salinas, CA | $48,010 | $47,380 | 1.01 times | 880 | 0.28 |
| Guayama, PR | $25,520 | $25,260 | 1.01 times | 140 | 0.69 |
| Visalia, CA | $45,480 | $45,130 | 1.01 times | 930 | 0.32 |
| Eagle Pass, TX | $35,820 | $35,560 | 1.01 times | 200 | 0.63 |
| Owensboro, KY | $45,260 | $44,960 | 1.01 times | 920 | 1.12 |
| Kenosha, WI | $48,360 | $48,310 | 1.00 times | 1,000 | 0.79 |
| McAllen-Edinburg-Mission, TX | $35,830 | $35,830 | 1.00 times | 8,270 | 1.67 |
| Elkhart-Goshen, IN | $48,000 | $48,070 | 1.00 times | 1,540 | 0.72 |
| Bakersfield-Delano, CA | $47,310 | $47,470 | 1.00 times | 1,970 | 0.35 |
| Ponce, PR | $26,810 | $26,940 | 1.00 times | 900 | 0.85 |
| Hanford-Corcoran, CA | $47,840 | $48,470 | 0.99 times | 210 | 0.26 |
| Wenatchee-East Wenatchee, WA | $48,590 | $49,290 | 0.99 times | 450 | 0.52 |
| Yuba City, CA | $49,170 | $49,970 | 0.98 times | 480 | 0.56 |
| Fresno, CA | $46,070 | $46,910 | 0.98 times | 4,550 | 0.57 |
| Daphne-Fairhope-Foley, AL | $37,820 | $38,520 | 0.98 times | 1,110 | 0.76 |
| Redding, CA | $47,890 | $48,920 | 0.98 times | 630 | 0.53 |
| Midland, MI | $48,250 | $49,340 | 0.98 times | 620 | 0.99 |
| Riverside-San Bernardino-Ontario, CA | $47,150 | $48,400 | 0.97 times | 15,180 | 0.53 |
| Yakima, WA | $46,570 | $47,810 | 0.97 times | 670 | 0.42 |
Location quotient measures job concentration, not pay. A value above 1 means the occupation makes up a larger share of local jobs than it does nationally. It says nothing about wages.
Source: BLS OEWS BLS, May 2025, SOC 43-4051 and SOC 00-0000, matching metro areas. The ratio is our arithmetic on those published medians, not a BLS statistic.
Change since the prior BLS release
| Reference period | Median |
|---|---|
| May 2024 | $42,830 |
| May 2025 | $44,770 |
| Difference | +$1,940 (+4.5%) |
Two published BLS values, shown as released. Not annualized, not adjusted for inflation, and BLS metro boundaries and survey panels can differ between releases.
What is inside the BLS pay figure
For an operations offer, check what the quoted pay already includes. BLS includes on-call pay but excludes shift differentials. Do not add on-call pay twice when comparing the offer.
| Component | In the BLS figure? | Note |
|---|---|---|
| Base rate and guaranteed pay | Included | BLS counts the "base rate" and "guaranteed pay". |
| Production and incentive pay | Included | BLS counts "incentive pay including commissions and production bonuses". |
| On-call pay matters here | Included | BLS lists "on-call pay" and "hazardous-duty pay" as wages. |
| Overtime pay | Left out | BLS excludes "overtime pay". Straight-time pay only. |
| Shift differentials matters here | Left out | BLS excludes "shift differentials", so night and weekend premiums are not in the figure. |
| Project-completion and discretionary bonuses | Depends on the terms | Guaranteed pay and production incentives are included. Discretionary nonproduction bonuses are excluded. Check how the payment is defined. |
| Per diem, travel and relocation | Left out | BLS does not name these as wages. They are expense reimbursements and are not in the figure. |
| Benefits and employer costs | Left out | BLS excludes "employer costs for supplementary benefits". |
Questions
What is the median pay for Customer Service Desk Technician (Colocation)?
The BLS median annual wage for Customer Service Representatives nationally is $44,770 (BLS, May 2025).
What range do most Customer Service Desk Technician (Colocation) earn?
Per BLS, the middle half earned $36,870 to $51,780, and 10% earned less than $31,750.
Is this the exact job title?
Customer Service Representatives is the closest occupational proxy based on the work described, not a separate data center wage series. BLS does not distinguish this title, experience level, shift, credentials or data center employers. Confirm the actual duties before using this comparison.
How many people are employed in this occupation?
BLS estimates 2,595,750 jobs nationally in Customer Service Representatives across all industries.
What do BLS wages leave out?
They leave out overtime, shift differentials, discretionary bonus, benefits, per diem and relocation. Base pay, guaranteed pay, on-call pay and production-based incentive pay are included.
Hiring Market Brief
A one-page brief for Customer Service Desk Technician (Colocation): BLS pay, mapping and caveats.
Hiring Customer Service Desk Technician (Colocation)?
Pay is one input. Scope, license and travel decide whether the person says yes.
Related
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- Methodology
What the published rows say about Customer Service Desk Technician (Colocation) pay in the United States
Customer Service Desk Technician (Colocation) pay in the United States is represented here by Customer Service Representatives, SOC 43-4051, in the May 2025 OEWS release. For Customer Service Desk Technician (Colocation) pay in the United States, data Center Headhunters uses the proxy crosswalk for this title; the occupation row, rather than a separate survey of Customer Service Desk Technician (Colocation), supplies the figures on this page. For Customer Service Desk Technician (Colocation) pay in the United States, the published annual median is $44,770 and the middle-half endpoints are $36,870 and $51,780.
The Customer Service Desk Technician (Colocation) pay in the United States middle-half band spans $14,910 on the annual basis. For Customer Service Desk Technician (Colocation) pay in the United States, its lower quarter-to-median distance is $7,900, compared with $7,010 from the median to the upper quarter. For Customer Service Desk Technician (Colocation) pay in the United States, the lower interval is at least as wide as the other interval in this row. For Customer Service Desk Technician (Colocation) pay in the United States, for an offer against this Customer Service Desk Technician (Colocation) crosswalk, these are published reference points, not experience grades; the width does not establish a reason for differences between individual workers.
Customer Service Desk Technician (Colocation) pay in the United States can also be compared with New York-Newark-Jersey City, NY-NJ, where the annual median for Customer Service Representatives is $49,590 in May 2025. For Customer Service Desk Technician (Colocation) pay in the United States, this comparison metro is selected by published occupation employment, not by a national geographic distance. For Customer Service Desk Technician (Colocation) pay in the United States, the Customer Service Desk Technician (Colocation) crosswalk comparison differs by $4,820 from the the United States median.
Customer Service Desk Technician (Colocation) pay in the United States can also be compared with Dallas-Fort Worth-Arlington, TX, where the annual median for Customer Service Representatives is $44,990 in May 2025. For Customer Service Desk Technician (Colocation) pay in the United States, this comparison metro is selected by published occupation employment, not by a national geographic distance. For Customer Service Desk Technician (Colocation) pay in the United States, the Customer Service Desk Technician (Colocation) crosswalk comparison differs by $220 from the the United States median.
Customer Service Desk Technician (Colocation) pay in the United States has no local industry-by-occupation wage breakdown in the loaded OEWS rows. For Customer Service Desk Technician (Colocation) pay in the United States, the highest published national industry medians loaded for SOC 43-4051 are Support Activities for Water Transportation at $124,000 and Pipeline Transportation of Natural Gas at $79,830. For Customer Service Desk Technician (Colocation) pay in the United States, these May 2025 observations describe the national Customer Service Representatives occupation in those industries, not the pay of data center employers in the United States; they cannot support a local industry ranking.
The Customer Service Desk Technician (Colocation) pay in the United States matched median changed from $42,830 in May 2024 to $44,770 in May 2025, a difference of $1,940 up. For Customer Service Desk Technician (Colocation) pay in the United States, both observations use SOC 43-4051, area code 99 and the same annual wage basis. For Customer Service Desk Technician (Colocation) pay in the United States, this Customer Service Desk Technician (Colocation) comparison reports the released values without adjusting for inflation, annualizing the change or attributing it to a particular employer.
Customer Service Desk Technician (Colocation) pay in the United States uses the OEWS straight-time wage definition, not a complete cost-to-employ budget. For Customer Service Desk Technician (Colocation) pay in the United States, for an offer mapped to Customer Service Representatives, separate overtime, shift differentials and expense reimbursements from the annual figures for the United States; BLS excludes those categories. For Customer Service Desk Technician (Colocation) pay in the United States, on-call pay, guaranteed pay and production incentives are included under the wage definition. For Customer Service Desk Technician (Colocation) pay in the United States, no Customer Service Desk Technician (Colocation)-specific per diem, travel allowance or relocation amount is observed in this row, so this May 2025 page adds no dollar allowance on top.
Questions about Customer Service Desk Technician (Colocation) pay in the United States
Which BLS row supports Customer Service Desk Technician (Colocation) pay in the United States?
Customer Service Desk Technician (Colocation) is mapped to SOC 43-4051, Customer Service Representatives; the May 2025 the United States annual median is $44,770. The mapping is proxy, not a separate survey of this niche title.
Does the the United States figure show all offer costs for Customer Service Desk Technician (Colocation)?
Customer Service Desk Technician (Colocation) pay in the United States uses straight-time OEWS wages. Overtime and shift differentials are excluded; on-call and guaranteed pay are included. No allowance for travel or relocation is added to this 43-4051 observation.
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- methodology
Nearest-area selection uses Census Gazetteer internal points, not road distance. Source: 2025 Census Gazetteer.